Terms of Service

We’re glad you are reviewing the Terms and Conditions that apply to the use of our PetitMe website. We have put a great deal of effort into creating these Terms and Conditions in a way we believe respects the rights of our customers while at the same time protecting us from certain risks associated with the very customized and very fragile nature of the figurines we make-to-order.

This is a legal document. If you do not agree with our Terms and Conditions, you must not use our Website. In particular, we urge you to read the terms of our warranty policy below. In short, given the very customized and fragile nature of our figurines, we offer no warranty regarding their likeness to the original person or pet that it should resemble, or to their headshots, or regarding their durability. We shall not be responsible for replacing or repairing broken or damaged figurines, or figurines that may not look like the uploaded headshots of the person or pet they were intended to look like.

By using our Website, you acknowledge that you are at least 18 years old and that you understand and agree with our Terms and Conditions. Your use of our Website is also subject to our Privacy Policy.

If you have any questions about our Terms and Conditions or our Privacy Policy, please contact us for clarification.


Last updated on 12/11/2016

Purple Flame

PetitMe is an online store for custom figurines manufactured by 3D printing. We are a division of Purple Flame Florida (USA) limited liability company ("Purple Flame", “PetitMe”, “Company”, “we”, “us”, “our”). Purple Flame owns and operates the PetitMe, hosted at http://www.petitme.com (“PetitMe Website”, “Website”, “petitme.com”). You can contact us by regular mail or by e-mail at the addresses listed below:

      Purple Flame LLC
      2028 Harrison Street #107
      Hollywood, FL 33019 | USA
      purpleflame.llc@icloud.com
      info@petitme.com

Users and User Accounts

Anyone who uses the PetitMe website or the services offered by PetitMe is considered a “User” (“you”, “customer”).
PetitMe offers you the possibility to create an account (“User Account”) by providing us with some basic identification and contact information. Your personal information is protected by a password which you must keep confidential. You, as the User, are responsible for any activity performed under your User Account.

PetitMe shall not be liable for any damage or loss that you may incur as a result of your failure to maintain the security of your account password.
Personal information collected by PetitMe shall only be used in accordance with our Privacy Policy.

PetitMe reserves to right to terminate any User Account at any time, without notice, for any reason.

Legal Agreement and Applicable Law

Using the definitions above, these Terms and Conditions constitute a legal agreement between Purple Flame and you, the User, governed solely by the laws of the State of Florida, USA, regardless of the place of residence or the shipping address of the User. Any dispute arising from these Terms and Conditions shall be brought to courts located in Fort Lauderdale Broward County, Florida, USA.

No Warranty

PetitMe employs 3D modeling software to create figurines whose head resembles that of the person or pet whose headshots are uploaded to our website by Users as part of the figurine customization process. We believe the results to be quite satisfactory in terms of resemblance -- and sometimes quite remarkable. However, we cannot guaranty or warrant any particular level of likeness, which is a subjective matter. Given the highly customized nature of our figurines, we are not able to accept any returns or offer any refunds for any reason whatsoever, including but not limited to perceived lack of likeness or resemblance to the headshots submitted or the actual person/pet.

Most PetitMe figurines are made of gypsum powder using a 3D-printing process we call Gypsum Powder Binding. Gypsum figurines have the look and feel of a ceramic object without the glazing. Some figurines can be optionally made out of high-definition plastic or bronze.

Gypsum is a great material for full-color figurines with a realistic look. However, one must keep in mind that it is a very brittle material (like ceramics) that will easily break on impact. Depending on the shape of your petit, it may break even if tipped over a hard surface. Please be very cautious when handling your petit to avoid breaking it. PetitMe makes no warranties regarding the durability of any 3D-printed figurine, and shall not be responsible to replace or repair broken or damaged figurines.

Please also note that all figurines printed by PetitMe are solely intended for decorative purposes. Users shall be aware that they have no utilitarian or functional purpose, and shall not be treated as toys. PetitMe shall not be held liable for any damages or losses resulting from any use of figurines made by PetitMe other than decorative.

Uses and Services

PetitMe offers a variety of services to Users. For example, Users can:

• browse through the Catalog of figurine characters on display on our Website;
• customize characters online and see the results of their customization displayed on their screens;
• upload headshots and other images to the Website;
• order figurines;
• click on links to other websites.

Some of the services offered by PetitMe, for example the online customization of figurine characters is free of charge. A charge applies only if the User chooses to place and order for the figurine.

Intellectual Property Rights

This Website and its original content, features and functionality are owned by PetitMe and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

In the process of customizing your petit figurines, you must only upload to our website image files that you own and images that you own or have the legal right to use. You represent and warrant that you have the right to use and to license their use to PetitMe in accordance with these Terms and Conditions. Image files that you have purchased or downloaded online generally give you very restricted rights which may not include the ability to use them on 3D-printed figurines. Please respect the intellectual property of others.

By uploading any content to the PetitMe website, you warrant that you are creator/owner of such content and that you have not copied it from someone else. PetitMe does not have the means or the ability to verify whether images uploaded to our website by Users infringe on someone else’s copyright. Users shall indemnify PetitMe against any copyright infringement claims by third parties.

Users who upload images that they own retain ownership of all intellectual property rights on such images. Making an image available to PetitMe for use in the manufacturing of a custom figurine does not imply any transfer of intellectual property of any kind to PetitMe.

Inappropriate User Images

Users shall not upload to the Website any images which are illegal, racist, pornographic, obscene, defamatory, fraudulent, deceptive, or infringe on any intellectual property rights.

While PetitMe has no obligation to review user-uploaded images for appropriateness, we have the right to refuse using such images on PetitMe figurines.

Links to Third-Party Websites

For the convenience of Users, we may provide in our website links to other websites that are not under our control. While we always attempt to only provide links to useful, ethical websites, we shall not be responsible in any way for the content of such websites, nor are we endorsing the content of such websites. Also, be aware that these websites that their own privacy policies and their own terms and conditions.

Prices

It is important to note that the prices displayed in our Catalog are valid only for the moment they are displayed. From time to time, prices may change and do often change as a result of either a change in design, material cost, labor cost or other factors.

Also, note that all our prices are quoted in US dollars.

Order Payment

All orders from the PetitMe website are processed by PayPal, a third-party payment service with its website at paypal.com. Please note that PayPal has its own terms and conditions and PetitMe is not responsible for the payment process agreed between you and PayPal.

PetitMe will only start the performance of services related to an order once payment has been processed and payment confirmation has been received.

Order Acceptance

Once we have accepted your order, we will send you an order confirmation by e-mail. We will also send you an e-mail if for any reason we cannot accept your order. PetitMe has the right to reject your order for whatever reason and issue you a full refund, by any means of payment, within 15 days.

When you receive your order confirmation, please check it to make sure all information in it is correct and contact us if there are any errors, issues, or questions.

Shipping

During the checkout process, you will be advised of the shipping charges that are applicable to your order. The total amount you pay for your order (not the price displayed for each object) includes shipping charges to your shipping address.
Products are shipped to you by a third-party shipping company, typically USPS, UPS or FedEx.

We ship to many countries, but when you order a product to be shipped to an address outside the United States, you are responsible for all import procedures and costs, which are not included in our shipping fee and are not the responsibility of the shipping company.

Order Cancellations, Returns and Refunds

PetitMe carries no inventory of pre-manufactured products. Every figurine we sell is created and printed to order according to the customization selections of the User – it is a highly customized product which generally has no use whatsoever to another person or customer.

Due to such custom/personalized nature of our products, we do not accept any order cancellation once an order is confirmed and the production preparation starts. For the same reason, we do not accept any returns and do not offer any refunds for any reason whatsoever.